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At Poetic License Distillery we want to ensure you are 100% happy with your purchase.

If you have a sales query please do not hesitate to contact us.

Our policy offers a full refund within 30 days of your date of purchase, provided the seal on the product has not been broken.  if your product has arrived broken or damaged, we kindly request for photographic proof showing the issues, and we will then issue a replacement item.

Refunds are issued on a case-by-case basis by our sales team. 

If you have ordered or received an incorrect product, please get in touch with us within 30 days of purchase, and upon receipt of the products sent, we shall issue a replacement product(s.) This can take place via post, or at the Distillery site, contact us for more information.